Returns &
refunds.

Unboxing video is mandatory

To request a return or exchange, you must record a continuous, uncut video while opening the sealed package. The video should begin before the package is opened and clearly show the package and the jewellery as received.

Request window

Return or exchange requests must be raised within 2 working days of delivery.

Without the video

Returns or exchanges without the required continuous unboxing video are not accepted.

Exchanges

Exchanges are subject to the same time window and video requirement and are reviewed for eligibility.

Refunds

Approved refunds are processed after the returned item is received and inspected. The final refund processing timeline will depend on the payment provider and internal verification.